support@journalock.com
Best for billing questions, store install issues, and privacy requests. Include your platform (Windows, Android, Mac, iPhone) and app version if you can.
Support
In-app Help
Open JournaLock → Help for vault unlock, backup, and transfer guidance. Most “lost data†cases are vault path or PIN recovery related — check Help before reinstalling.
Common topics
Forgot PIN / unlock
Recovery depends on options you enabled at setup (master key kit, biometrics). There is no remote password reset of your vault by design.
Payments (Stripe)
Paid plans open Stripe Checkout in a browser. Receipts and card updates are handled in Stripe’s Customer Portal when available in Settings.
Cloud backup
Optional. If you use your own AWS keys, verify bucket region and IAM permissions. Store-mediated cloud requires platform configuration — local vault still works offline.
Store reviewers: use support@journalock.com for certification questions.
Privacy policy: journalock.com/privacy.